Q&A

When is rent due?

Rent is due on the 1st day of every month with a grace period that lasts until the 3rd. Rent is considered late on the 4th in which a $50.00 fee will be charged and $10.00 per day after the 4th until rent is collected.

How can I pay rent?

Rent can be paid at the office and online. Rent may be paid by check, certified funds or credit card. Cash is not accepted. Residents can also pay online through Rent Cafe (there is a convenience fee that varies for each community).

What lease terms are available?

Trillium 44 offers 13 month lease terms. Other lease terms may be available, please call for details.*

What do I need to do when my lease ends?

Upon lease expiration, residents are given the option to renew their lease. They also have the option of going month to month at premium rate + +$100 per month. A 60 day notice is required if resident plans to vacate.

What are the lease breaking fees?

Residents must give a 60 day notice, and pay a lease break fee equal to 1 month of rent.

*In addition to the lease break fee, you’ll also be responsible for paying back any discounts or concessions received during the term of the current lease.

How much is the security deposit?

Security deposits vary on status of the application. Additional deposits will be required for applicants with conditional credit.
*Cleaning costs and/or damages to an apartment home could prevent a resident from receiving all of deposit back after move-out. The security deposit is refundable if the apartment is left in same condition as it was prior to move-in.

Are there any application fees?

Yes – the application fee is $75 per person over the age of 18.

Is sub-leasing allowed?

No – unfortunately sub-leasing isn’t allowed.

Do you require renters insurance?

Yes – Renters insurance is required. $100,000 of property damage coverage is required and Trillium must be listed as an additional interested party.

What provider is used for tv/internet/phone? Can I get a satellite dish?

All homes are prewired for COX services. If a resident prefers to have satellite services, the satellite dishes must be placed on the patio/balcony and can’t be affixed to the buildings or railings outside the patio/balcony area. Please contact your leasing office if you choose to have satellite services so they can provide additional installation requirements.

Am I allowed to have pets? If I don’t have one now, and I get one at a later date, will my lease change?

Trillium 44 is pet friendly . If a resident doesn’t have a pet initially, but wishes to add one on a later date, they could contact the leasing office to get management approval and sign a new pet addendum and pay our required pet fees and deposits. Pet fees are $30 for the first pet and $30 for the second with a $250 refundable or a $250 non refundable fee.

Is there size or breed restriction for pet? Are there quantity limits?

We allow up to 2 pets per apartments.  Pets must be no more than 50 lbs in total weight fully grown.  We don’t allow aggressive breeds in our community. Certain breeds of dogs have dangerous temperaments and are not permitted.  These breeds include Dobermans, German Shepherds, Pit Bulls/American Staffordshire Terriers, Bull Terriers, Huskies, Akitas, Chows and Rottweilers or any dog that is a mix of one or more of these breeds.

What are the procedures if I decide to have a roommate at a later time? What is the maximum number of allowed occupants on lease?

If a resident wants to add a roommate to the lease then a roommate addendum must be signed by both the current and new resident. An application fee is required for new resident and they must meet the rental approval criteria. Studios/1 BDRM may have up to 2 people and 2 vehicles. 2 BDRM may have up to 3 people (six for a family with at least one family member under 18) and 3 vehicles.

Do i get reduced rent if i refer a friend?

When you refer a friend to our community, you’ll get $200 off your rent in the month they move in. Your friend would need to put your name on the application in the “How Did You Hear About Us?” box when they complete their application.
Are these smoke free apartments or buildings?

We are partially smoke-free community. Some buildings cannot be smoked inside or in any of the common areas adjoining the building, including all patios and balconies by residents, guests, and visitors. All common areas including sidewalks are smoke free.
What utilities are included in the rent?

There are no utilities included in the rent. Water(metered)/sewage/trash will show on the rental statement each month and is paid with your monthly rent. APS are the electricity providers. APS may charge a deposit based on credit history.
What are the costs for utilities that are not included in the rent? Are there any costs for setting up the utilities that are not covered in the rent?

The utilities costs vary and are dependent on resident usage. Gas/sewage/trash is equally distributed fees. To find out an estimated monthly cost for your bills you can call the utility companies and they can provide that information.
Is parking included in the rent or are there any additional parking fees? Do you have assigned spaces?

One assigned garage parking space is included in the rent with no additional fee. Additional parking spaces will be charged a fee of $50.00 per month.*
How is routine maintenance completed for the apartment home? Are maintenance people on call 24 hours a day for emergencies?

If a resident has a maintenance request, they can process it by contacting the front office or through the communities Rent cafe. There’s no charge for filter/bulb replacement. Maintenance is on call 24/7 for emergencies.
Do you have security?

Courtesy patrol is provided by Trillium on a limited nightly basis. Services are contracted through Lighthouse Security.*
Am I allowed to have overnight guests? If so, what is the maximum amount of time they can stay before needing to be added to the lease?

Residents are allowed to have overnight guests. Per the lease, guests are allowed to stay 2 weeks before they’re requested to be added to the lease.
Are there any noise level restrictions?

Quiet hours are from 10pm to 10am, 7 days a week. No noise however should be made at any time of the day that will disturb the “quiet enjoyment of others.”
Am I allowed to paint the walls? Are there repainting charges if I do not paint them back after I leave?

Painting of the interior walls is allowed. Residents are responsible for painting the walls back to the original color prior to moving out or will be charged for repainting.
Am I allowed to hang pictures with nails?

Hanging pictures with nails is allowed given that all damages accompanying it are repaired by the resident. Residents are responsible for filling nail holes prior to move-out or will be charged for spackling.
What happens if I accidentally break an appliance? Or anything else in the apartment?

If an appliance or feature is damaged or broken within the apartment, a maintenance request can be processed to review the issue. Based on the nature of the cause, the resident could be responsible.
Where are the smoke detectors and do they work?

Smoke detectors are functional and vary in each community and floorplans. There is at least one smoke detector in each apartment and can be found usually in the living room and/or bedroom.
Does my home come with a washer and dryer?

Washer and Dryers are provided in all apartment homes.*
How big is the hot water heater and is the hot water heater shared with any other apartments?

The hot water heater is 40 gallons. Every apartment home has its own hot water heater and is not shared with other apartment homes.*

 

*Please note that these are general information that are common within each community. Please call your property of interest for specific information as it may differ from what is stated above.